Responsible Gaming at
bajy Bangladesh

Our Commitment to Safe Play

bajy was built for the Bangladesh market with a clear principle: online gambling should be an entertaining leisure activity, never a source of financial stress or personal harm. We take our responsibility to players seriously, and our commitment to responsible gaming is woven into every part of the bajy platform — from how we design our deposit flows to how we train our customer support team.

We recognise that for a small number of players, gambling can become problematic. Problem gambling affects individuals from all walks of life across Dhaka, Chittagong, Sylhet, and beyond. It does not reflect a character flaw — it is a behavioural pattern that can develop gradually, often without the individual noticing early warning signs. That is why bajy provides proactive tools, not just reactive ones.

Our responsible gaming programme includes deposit limits, loss limits, session time controls, cooling-off periods, and full self-exclusion options. We also train our live chat agents to recognise language patterns that may indicate a player is experiencing difficulty, and to respond with empathy, information, and practical guidance rather than promotional offers.

bajy is strictly for adults aged 18 and above. We use a combination of age declaration at registration and document-based identity verification (KYC) to enforce this requirement. Any account found to belong to a person under the age of 18 will be closed immediately, with any remaining balance returned via the original payment method.

Age Restriction — 18+ Policy

bajy is strictly an adult platform. You must be 18 years of age or older to register an account, make a deposit, or participate in any betting or casino activity on bajy. This requirement applies to all players in Bangladesh and is non-negotiable.

How We Verify Your Age

At the point of registration, players declare their date of birth. Before your first withdrawal is processed, bajy requires you to complete identity verification by submitting a copy of your National Identity Card (NID) issued by the Government of Bangladesh, or an alternative government-issued photo ID such as a valid passport or driver's licence. Our verification team reviews submitted documents to confirm both identity and age.

Protecting Younger People

If you share a device with younger family members, we strongly recommend that you keep your bajy login credentials private and enable device-level screen-time or app restrictions where available. Never share your username or password with anyone, including family members. If you suspect that a minor has accessed a bajy account, contact our support team immediately via live chat or at [email protected].

Deposit & Spending Limits

One of the most effective ways to stay in control of your gambling activity is to set a hard limit on how much money you deposit into your bajy account within a given time window. bajy makes this straightforward from within your account settings.

How Limit Changes Work

Decreasing a deposit limit takes effect immediately — so if you want to spend less, the change is instant. Increasing a deposit limit, however, requires a mandatory 48-hour cooling-off period before the increase comes into force. This delay is intentional: it gives you time to reconsider whether the increase is genuinely something you want, rather than a decision made in the heat of a session.

Loss Limits

In addition to deposit limits, bajy offers a loss limit tool. You can set a maximum net loss amount per day, week, or month. Once your net losses reach this threshold, bajy will suspend your ability to place further bets for the remainder of that period. Loss limits reset automatically at the start of each new period.

All limit settings are accessible directly in your bajy account under Account Settings > Responsible Gaming. You can also request changes through our 24/7 live chat support team.

Session Time Controls

Time can pass quickly during an engaging game session. bajy's session time controls are designed to keep you aware of how long you have been playing and to give you natural pause points to reassess whether you want to continue.

Reality Checks

Every 60 minutes of continuous play, bajy displays a reality check notification that shows you the total amount wagered during the current session, your net position (profit or loss), and how long you have been logged in. You can choose to continue playing, take a break, or end the session from this notification. Reality checks cannot be disabled — they are a core safety feature of the bajy platform.

Self-Exclusion & Account Closure

Self-exclusion is the most powerful responsible gaming tool available on bajy. It allows you to block yourself from accessing your account for a defined period or permanently. We treat all self-exclusion requests with the utmost seriousness and implement them without delay.

How to Request Self-Exclusion

You can request a self-exclusion or time-out through any of the following channels:

• In-platform: Navigate to Account Settings > Responsible Gaming > Self-Exclusion and select your desired exclusion period.
• Live Chat: Contact our 24/7 live chat team and state that you wish to self-exclude. Our agent will process the request immediately during the conversation.
• Email: Send a request to [email protected] with the subject line "Self-Exclusion Request". Include your registered email address and the exclusion period you require. We will action the request within 24 hours of receipt.

What Happens During Self-Exclusion

Once a self-exclusion is active, your bajy account is locked. You will not be able to log in, make deposits, place bets, or access any gaming features. Any active bonuses are forfeited. bajy will also remove you from any active promotional mailing lists for the duration of your exclusion period.

If you have an active bets or open positions at the time of exclusion, these will be settled according to normal rules and any resulting balance will be available for withdrawal. Please contact support if you need assistance withdrawing your balance before the exclusion takes full effect.

Recognising Problem Gambling

Problem gambling does not always look the way people expect. It can develop gradually, and many people experiencing gambling-related harm continue to function normally in other areas of life for a period of time. Being aware of the warning signs — in yourself or in someone close to you — is the first step toward getting things under control.

The following behaviours are recognised indicators of gambling harm. If you recognise several of these in your own recent experience, we encourage you to use bajy's responsible gaming tools or to speak with a professional support organisation.

• Spending more money on gambling than you originally planned, repeatedly
• Gambling with money set aside for essential expenses (rent, food, bills, school fees)
• Continuing to gamble in order to win back money you have already lost ("chasing losses")
• Feeling restless, irritable, or anxious when you try to cut down or stop gambling
• Gambling for longer periods than intended, consistently
• Thinking about gambling frequently when you are not playing (preoccupation)
• Hiding your gambling activity from family members or close friends
• Borrowing money from friends, family, or financial institutions to fund gambling
• Gambling as a way to escape stress, anxiety, depression, or personal problems
• Neglecting work, study, family responsibilities, or personal health due to gambling
• Making repeated unsuccessful attempts to reduce or stop gambling
• Feeling guilt or shame about your gambling behaviour after the fact

Self-Assessment Questions

The following questions are adapted from widely used problem gambling screening tools. Answer them honestly and privately — this is for your benefit, not ours. If you answer "yes" to three or more of these questions, we strongly encourage you to speak with our support team or contact a professional counselling service.

Getting Help & Support

If you feel that gambling is causing you or someone close to you harm, please do not wait to seek help. Support is available — from bajy directly, and from independent organisations that specialise in gambling-related issues.

bajy Direct Support

Our English-language support team is available 24 hours a day, 7 days a week via live chat inside the bajy platform. You can speak to a support agent about any of the following:

• Setting or adjusting deposit and loss limits
• Activating a time-out or cool-off period
• Requesting a self-exclusion of any duration
• Understanding your account activity and spend history
• Requesting permanent account closure
• Guidance on independent support resources

Written support requests can be sent to [email protected]. WhatsApp support is also available between 09:00 and 24:00 Bangladesh Standard Time (BST, UTC+6).

Friends and Family

If you are worried about the gambling habits of a family member or friend who plays on bajy, you can contact our support team to discuss the situation confidentially. While we cannot share account-specific details with third parties, our agents can advise you on how to encourage the person to seek help and what options are available through the platform.

Independent Support Organisations

bajy encourages players who are experiencing gambling-related harm to seek professional support. While specific helpline availability may vary within Bangladesh, the following types of organisations can provide assistance:

• Mental health counselling services — qualified counsellors who can address the emotional and psychological dimensions of problem gambling
• Financial counselling services — advisors who can help you manage debt, restructure finances, and build a recovery plan
• Peer support groups — community groups for people with gambling problems and their families, providing shared experience and mutual support
• Government health services — national and district-level mental health clinics across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, and Rangpur